Privacy Policy 7luck88 – Data Protection & Privacy for Malaysian Players

This Privacy Policy is published and operated by 7luck88, an online betting entertainment platform operating exclusively for Malaysian players. This document outlines our privacy practices and how we comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and related data protection regulations.

This policy applies to all personal information collected, processed, or stored by 7luck88 relating to:

• Player registration and account management
• Processing of deposit and withdrawal transactions in Malaysian Ringgit (RM)
• Use of all games and services on the 7luck88 platform, including live casino, slots, and Sports Betting
• Communications between players and the 7luck88 customer support team
• Browsing and interactions with the 7luck88 website and mobile app

This policy does not apply to third-party websites or services that may be linked from the platform 7luck88. We recommend that you read the privacy policy of any third party separately.

7luck88 collects various categories of personal information necessary to provide our Malaysian players with services that are secure, compliant, and of the highest quality.

A. Identification Data

• Full name as stated on your Malaysian identity card (MyKad)
• National Registration Identity Card (NRIC) number or passport number
• Date of birth and gender
• Profile picture (optional)

B. Contact Data

• Active email address
• Malaysian mobile number
• Residential address in Malaysia

C. Financial & Payment Data

• Payment method details used: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks)
• Records of deposit and withdrawal transactions in RM
• Betting history and gaming activity

D. Technical Data

• IP address and device information
• Browser type and version
• Platform usage data and browsing patterns
• Login and session records

Your personal data is collected by 7luck88 through several different methods:

• Registration Form: When you create a new account at 7luck88, you provide basic information such as your name, email address, and phone number.
• KYC (Know Your Customer) Process: For compliance purposes, we require identity verification documents such as a copy of your MyKad and proof of address.
• Payment Transactions: When you deposit or withdraw funds using Touch 'n Go, GrabPay, DuitNow, or other Malaysian payment methods.
• Platform Usage: Data is collected automatically when you use 7luck88 services, including game activity and betting logs.
• Communications: When you contact customer support via live chat, email, or any other channel.
• Cookies and Similar Technologies: As described in the cookies section below.

7luck88 process your personal data for the following legitimate and necessary purposes:

Marketing communications from 7luck88 — including notifications about bonuses, promotions, and special offers — will only be sent if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.

7luck88 does not sell, rent, or trade your personal data to any third party for commercial purposes. This is a commitment we will never compromise on.

However, in limited circumstances and under strict controls, your data may be shared with:

• Malaysian Payment Service Providers: Such as processors Touch 'n Go, GrabPay, DuitNow, and local banks, solely for the purpose of processing MYR transactions.
• Licensed Game Providers: Such as Evolution Gaming and Pragmatic Play, to enable you to access the live casino games and slots they provide on the 7luck88 platform.
• Malaysian Authorities: Where required by law, court order, or direction from a legitimate enforcement agency in Malaysia.
• Auditors & Consultants: Third parties bound by strict confidentiality agreements for the purposes of auditing, legal compliance, or professional advisory services.

The security of your personal data is our absolute priority 7luck88. We implement a range of technical and organisational measures to protect your information from unauthorised access, data breaches, or loss.

Key security measures we have in place:

• 256-bit SSL Encryption for all data transmitted between you and the 7luck88 platform.
• Data encryption at rest for sensitive information such as passwords and financial details.
• Tiered access controls — only authorised personnel with specific job-related needs are permitted to access player data.
• 24/7 Monitoring by the intrusion detection system (IDS) and cybersecurity team.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.
• Staff Training regularly on data security and privacy best practices.

While we take all reasonable precautions, no system can guarantee absolute security. In the event of a data breach affecting your personal information, 7luck88 will notify you within the timeframe prescribed by applicable Malaysian law.

7luck88 retains your personal data only for as long as it is needed for the purpose it was collected, or as required under applicable Malaysian law.

• Active account data: Retained for as long as your account remains active on the 7luck88 platform.
• Financial & transaction records (MYR): Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's accounting and Anti-Money Laundering (AMLA) legal requirements.
• KYC records & identity verification: Retained for 5 years after account closure.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Technical log data: Retained for between 90 days and 12 months, depending on the type of data.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

Under Malaysia's PDPA 2010 and the privacy policy of 7luck88, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our Data Protection Officer team 7luck88 via email at privacy@7luck88.ws. We will process your request within 14 working days.

Platform 7luck88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use 7luck88 to help us improve the platform. All data is anonymised.
• Functional Cookies: Remembering your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement.

You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the platform. 7luck88.

Platform 7luck88 is a service designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

In the course of operating the platform 7luck88, your personal data may be processed or stored on servers located outside Malaysia, particularly in relation to licensed international gaming service providers such as Evolution Gaming.

In all such cases, 7luck88 to ensure:

• Data transfers are only made to countries or entities with a level of data protection equivalent to or exceeding Malaysia's PDPA 2010 standards.
• Appropriate data transfer agreements are signed with all international data recipients.
• Your rights as a data subject remain protected regardless of where your data is processed.

7luck88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When significant changes are made, we will notify you appropriately via:

• Email to the address registered to your 7luck88 account
• In-platform notification upon your next login
• Update the "Last Updated" date at the top of this document

Continued use of the platform 7luck88 after the changes are published will be considered your acceptance of the amended Privacy Policy.

For any questions, concerns, or requests regarding the Privacy Policy and your personal data at 7luck88, please contact our Data Protection Officer:

If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a report with Malaysia Personal Data Protection Department under the Ministry of Communications and Digital.